Question 1

What is A3S?

Accepted Answer

A3S (Accessibility as a Service) is a monthly program that combines manual WCAG testing, remediation support, and continuous monitoring for your public-facing websites and digital content. Instead of buying a one-time audit and hoping things stay compliant, you get ongoing coverage and clear monthly reporting.

Question 2

Our CMS vendor says their platform is accessible. Why would we still need A3S?

Accepted Answer

Most CMS vendors provide an ACR for the product itself, not for the actual content on your website. Title II and WCAG apply to the full user experience, including your pages, PDFs, forms, agenda packets, and third-party tools you link out to. A3S focuses on how real people use your site, not just how the CMS is coded in a controlled environment.

Question 3

How is A3S different from AI overlays and "accessibility widgets"?

Accepted Answer

Overlays and toolbars sit on top of your website and rely almost entirely on automation. They do not fix the underlying code or content, and they are known to miss a large percentage of fundamental issues that people with disabilities encounter. A3S uses trained testers, assistive technology, and targeted automation together, so you get real conformance work, not a cosmetic layer.

Question 4

Is A3S just an automated scan?

Accepted Answer

No. Automated scans are one input, not the core of the service. The core of A3S is human testing with screen readers, keyboard-only navigation, and task-based reviews. WCAG conformance cannot be confirmed solely by automated tools. A3S is built around manual testing plus automation, every month.

Question 5

How does A3S replace the traditional audit and re-audit cycle?

Accepted Answer

The traditional model often looks like this: • Buy a full audit to find issues • Spend months trying to fix the findings • Pay again for a validation audit • Repeat full audits at least once or twice a year  A3S rolls this into a single fixed monthly program. We test, prioritize, support remediation, validate fixes, and continue monitoring to prevent issues from piling up again.

Question 6

How does A3S help with Title II and WCAG compliance?

Accepted Answer

Most current rules and guidance for public entities point to WCAG 2.1 AA as the standard for public-facing digital content under Title II and related laws. A3S tests to WCAG 2.2 AA, the latest version, so you meet today's requirements and are prepared as policies evolve.  We provide ongoing manual testing, support for fixing issues, and monthly documentation of what was tested, what was found, and what was resolved. That improves access for residents and strengthens legal defensibility simultaneously.

Question 7

What types of content does A3S cover?

Accepted Answer

Unlike most accessibility programs out there, we will work on all of the pages on your website. With targeted areas being:  • Your primary website and high-traffic pages • Online forms and workflows • The standard templates your website is built on, so we can maximize the impact of the Remediation effort  During onboarding, we work with you to define the exact scope so your most important user journeys are covered first.

Question 8

Who handles remediation, and how is it different from a typical audit?

Accepted Answer

With A3S, remediation is built into the program. Our IAAP-certified accessibility professionals and developers work from the findings, implement fixes, and validate as they go using assistive technology and WCAG success criteria.  This cuts down on back-and-forth, reduces "fixed but still broken" tickets, and moves you faster from "we found issues" to "this task is truly accessible." If you prefer to keep fixes in-house, we can also provide clear, ready-to-use tickets for your IT team or vendor to implement with our guidance.

Question 9

Can our existing IT team or web vendor stay involved?

Accepted Answer

Yes. A3S is designed to plug into your existing team, not replace them. We provide clear tickets, examples, and support so your IT staff or vendor can fix issues correctly. If you want us to carry more of the remediation workload, we can take on a larger share of the hands-on work.

Question 10

How does onboarding work, and how long does it take?

Accepted Answer

Onboarding usually includes:  • A short discovery call to understand your websites, users, and deadlines • A high-level review to set priorities • The first round of focused testing on priority areas  All of our clients see their first findings and recommendations within the first month, then we move into a steady monthly testing and remediation rhythm.

Question 11

How is A3S priced?

Accepted Answer

Pricing is a simple fixed monthly fee per website, with no hidden costs. The goal is to make WCAG 2.1 and 2.2 AA compliance predictable, rather than forcing you to budget for extensive one-time audits and surprise re-audits.

Question 12

What is the IAAP, and why does it matter for accessibility work?

Accepted Answer

IAAP stands for the International Association of Accessibility Professionals. It is the primary professional body for professionals specializing in digital accessibility. IAAP certifications show that someone has passed formal exams on accessibility standards, assistive technology, and practical remediation techniques. When you see that our team is IAAP certified, it means you are working with specialists who are tested on WCAG and best practices, not just general web developers learning accessibility as they go.

Question 13

How do you prioritize which issues to fix first?

Accepted Answer

We rank findings by severity and user impact. Critical issues that block access, such as screen reader navigation problems, broken forms, or missing labels on key tasks, are addressed first. Next come high-impact usability problems that make tasks harder but not impossible. Lower-severity items, like minor visual alignment or less frequently used components, are scheduled after that.  Each month, you get a clear, prioritized list so your team always knows which fixes will make the biggest difference for residents with disabilities.  By doing this, we can ensure we are eliminating barriers right away.

A3S FAQ

Still Have Questions?

A3S FAQ

Questions and Answers

Still Have Questions?